What is a Digital Marketing Agency?

A digital marketing agency helps businesses grow their online presence through specialized services including social media, SEO, paid advertising, content creation, and analytics. At Documentum we are Data Scientists that know the Social Media and Google Algorithms better than marketing agencies. Please get in touch and we’ll show you how.

What is WhatsApp Advertising and how can it benefit my business?

WhatsApp advertising uses the WhatsApp Business API for direct messaging with customers, enabling personalized communications and efficient customer service. However, we typically don’t see great traction from direct marketing on WhatsApp. We’ve only had success using it for customer updates or fostering repeat business.

How effective is Facebook Advertising for small businesses?

Facebook ads can be highly effective for small businesses due to precise targeting and measurable ROI. Every business is different, so please get in touch and we can come up with a strategy that works for you.

What does Social Media Management involve?

Social media management includes content creation, scheduling, engagement, analytics, brand voice development, and performance-driven strategy adjustments.

How do I develop an effective Social Media Strategy?

Start with business objectives and audience understanding. Include competitor analysis, content planning, channel selection, engagement tactics, advertising budgets, and KPI-based tracking.

What types of content perform best on social media?

Content that engages old attention circuits in the human brain performs best. Please reach out to us and we can show you what our data shows.

How can Social Media Marketing increase my sales?

It builds brand awareness and provides direct sales opportunities via engaging content, platform shopping features, user-generated content, ads, and community engagement.

What should Social Media Management cost for a small business?

Costs range from £500–£3,000/month depending on platforms, posting frequency, content creation, ad management, and service scope.

How do I measure the success of a social media campaign?

Measure engagement, reach, clicks, conversions, follower growth, and tie metrics to lead generation and sales. Choose KPIs based on your business objectives.

What should be included in a social media service package?

A comprehensive package includes strategy development, content creation, platform setup, calendars, graphics, community management, analytics, and recommendations.

How to choose the best social media agency for my business?

Evaluate their experience, results, portfolio, approach, team, reporting process, and cultural fit with your business. Ensure alignment with your brand values.

Privacy Agreement

Documentum AI
Effective Date: 07/07/25
Last Updated: 07/07/25

1. Introduction

This Privacy Agreement ("Agreement") describes how [Your Company Name] ("we," "us," or "our") collects, uses, protects, and shares information when providing AI automation services to our clients ("you" or "Client"). Our services involve creating automated workflows using cloud infrastructure and integrating with your existing software systems to streamline your business processes.

2. Information We Collect

2.1 Client Data

Account Information: Company name, contact details, billing information, and authorized user credentials
System Integration Data: API keys, authentication tokens, and configuration settings for your existing software systems
Workflow Data: Process definitions, automation rules, triggers, and workflow configurations
Operational Data: Logs, performance metrics, error reports, and system usage statistics

2.2 Processed Data

Through our automation services, we may process:

Data flowing through automated workflows (including but not limited to customer records, transaction data, communications, and business documents)
System interaction logs and API call records
Performance and monitoring data from integrated applications

2.3 Technical Data

IP addresses, browser information, and device identifiers
Usage patterns and interaction data with our automation platform
System performance and diagnostic information

3. How We Use Your Information

3.1 Service Provision

Design, implement, and maintain automated workflows
Configure and optimize integrations with your existing software
Monitor system performance and troubleshoot issues
Provide technical support and maintenance services

3.2 Service Improvement

Analyze usage patterns to enhance our automation capabilities
Develop new features and improve existing functionality
Conduct quality assurance and testing (using anonymized data when possible)

3.3 Legal and Business Operations

Comply with legal obligations and respond to lawful requests
Protect our rights and prevent fraud or security breaches
Process billing and maintain business records

4. Data Security and Protection

4.1 Security Measures

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and vulnerability assessments
Secure API management and credential storage
Network monitoring and intrusion detection systems

4.2 Access Controls

Access to client data is limited to authorized personnel who require it for service delivery
All access is logged and monitored
Regular review and revocation of access permissions
Background checks for personnel with data access

4.3 Cloud Infrastructure Security

We utilize secure cloud infrastructure with industry-standard security features and best practices
Workflow credentials are encrypted and stored securely within our cloud environment
Regular updates and security patches are applied to our cloud infrastructure and automation platforms

5. Data Sharing and Third Parties

5.1 Service Providers

We may share data with trusted third parties who assist in service delivery:

Cloud Infrastructure Providers: For automation platforms, hosting, and data storage
Monitoring and Analytics Tools: For system performance and security monitoring
Professional Services: Legal, accounting, and consulting services (under confidentiality agreements)

5.2 Integration Partners

Data may be shared with your authorized software systems as part of the automation workflows you've configured, including:

CRM systems, ERP platforms, communication tools, and other business applications
Third-party APIs and services specified in your automation workflows

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

6. Data Retention and Deletion

6.1 Retention Periods

Active Client Data: Retained for the duration of our service agreement
Workflow Logs: Retained for [30-90] days unless longer retention is required for troubleshooting
Backup Data: Maintained according to our backup and disaster recovery policies
Billing Records: Retained as required by applicable law and accounting standards

6.2 Data Deletion

Upon termination of services:

Client data will be securely deleted within [30-60] days
Backups containing client data will be purged according to our retention schedule
Aggregated, anonymized performance data may be retained for service improvement

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

Access and review data we hold about your organization
Request corrections to inaccurate information
Request deletion of your data (subject to legal and contractual obligations)
Export your data in a machine-readable format

7.2 Workflow Control

You maintain control over which systems are integrated and what data flows through workflows
You can modify, pause, or terminate automated processes at any time
You can revoke API access and integration permissions

7.3 Data Processing Restrictions

You may request restrictions on how we process your data, subject to service limitations and legal requirements.

8. International Data Transfers

If you are located outside United Kingdom or Australia, your data may be transferred to and processed in [Your Country] or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by applicable data protection authorities
Other legally recognized transfer mechanisms

9. Compliance

9.1 Regulatory Compliance

We comply with applicable privacy laws, including:

General Data Protection Regulation (GDPR) for EU clients
California Consumer Privacy Act (CCPA) for California residents
Other applicable state, federal, and international privacy regulations

9.2 Industry Standards

We adhere to relevant industry standards for data protection and security, including ISO 27001 principles and SOC 2 Type II controls where applicable.

10. Changes to This Agreement

We may update this Privacy Agreement periodically to reflect changes in our practices, technology, or legal requirements. We will:

Notify you of material changes via email or through our service platform
Provide [30] days' notice before changes take effect
Post the updated agreement on our website with the effective date

11. Contact Information

For questions about this Privacy Agreement or our privacy practices, please contact us:

Documentum AI
Privacy Officer
Email: info@documentum.help

12. Dispute Resolution

Any disputes related to this Privacy Agreement will be resolved according to the dispute resolution procedures outlined in your service agreement with us.

Acknowledgment: By engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Agreement.

This Privacy Agreement is part of and incorporated into our Master Service Agreement. In case of conflicts between this Privacy Agreement and the Master Service Agreement, the terms of this Privacy Agreement shall prevail regarding privacy and data protection matters.